archives

As we mark 18 remarkable years in the business, we're pulling back the curtains and letting you in on a little secret: our success story isn't just about the projects we've done or the awards we've won — it's about the people who dream, decide, and deliver consistently. You may know us as SOLID, but [...]

Continue Reading  

It's winter in South Africa at the moment. It's COLD, it's DARK and the electricity supply is, well, 'unreliable' (at best). We LOVE building awesome software for you all but sometimes even the most motivated of teams needs a bit of a mental and physical health 'pump up' - A motivational kick, a fresh goal [...]

Continue Reading  

SOLID is all about making your life easier and your repetitive tasks quicker - so you can enjoy the finer things in life - like some extra TIME. Who doesn't need more of that - am I right?? So - we have dedicated this issue of the SOLID Source to all the little things in [...]

Continue Reading  

How to search for a Ticket There are a number of ways to search in SOLID. This SOLID Help article shows you how to use each of them to search for a Ticket. I want to be a ticket searching hero Beyond 123456: Practical Tips To Creating Strong Passwords Data is arguably one of today’s [...]

Continue Reading  

Good Morning,Get a SOLID refresher with our video series: What is SOLID? A super quick SOLID overview - what the platform is and what it actually does. Watch Video Logging in & navigation A quick introduction to logging in and navigating your way around the SOLID dashboard. Watch Video Creating your first customer Step by [...]

Continue Reading  

Good Morning,Thank you for your survey feedback Thank you very much to those who submitted their feedback to us through the SOLID 2023 Customer Satisfaction Survey that we sent out during February. We're grateful for your feedback to and will be sharing the results in next month's 'SOLID Source'. 🏆 Congratulations to our Survey Lucky [...]

Continue Reading  

Good Morning, Welcome to the 'SOLID Source', our new monthly Customer Newsletter. You have asked us to improve communications regarding updates and improvements to your SOLID Platform. The SOLID Source newsletter is designed to share relevant and useful content about SOLID including new 'Help' articles, platform improvements, company news and more. Recent Updates to your [...]

Continue Reading  

With more and more of our personal information being put online, it has become vital to make sure we keep our information safe and secure. Luckily for us, there is an extra layer of security you can add to your SOLID administration account: Two-Factor Authentication. What is Two-Factor Authentication? Two-Factor Authentication (or 2FA) serves as […]

Continue Reading  

Growth-driven software grows and evolves over time. This growth is driven by changes in the market, technological advancement and learning curves. It grows with your business; it’s an investment in your future, it drives innovation and keeps your business at the peak of possibility.

Continue Reading  

Vox’s lead management solution uses automatic location detection to enable customer self-service. Based on a pinned or entered location, the website uses real-time information to display a list of available ISP services. From there, prospects can “Order Now”, and be guided through the purchase process, or ask to “Keep Me Posted”, creating a real-time “Wishlist”.

Continue Reading