With more and more of our personal information being put online, it has become vital to make sure we keep our information safe and secure. Luckily for us, there is an extra layer of security you can add to your SOLID administration account: Two-Factor Authentication. What is Two-Factor Authentication? Two-Factor Authentication (or 2FA) serves as […]
Vox’s lead management solution uses automatic location detection to enable customer self-service. Based on a pinned or entered location, the website uses real-time information to display a list of available ISP services. From there, prospects can “Order Now”, and be guided through the purchase process, or ask to “Keep Me Posted”, creating a real-time “Wishlist”.
When Internet Solutions launched the new Rain LTE platform to the South African ISP market, the race was on for ISPs to be able to offer this exciting new service to their customers “yesterday” (as they say).
Roke Telkom’s new SOLID prepaid Internet services solution means that Roke’s Internal teams have one less system to support and maintain and Roke’s customers can benefit from a seamless service delivery experience.
Tickets can be truly helpful to combat customer issues. But when they are too numerous to handle, they can become unmanageable. Tickets that have not been accepted start taking up space on your system, slowing it down to an unmanageable pace, affecting the rest of your work. This is why SOLID has created a handy […]
Combat Collection Delays with Invoice Email Tracking Quickly and easily track which Invoice emails have been delivered, opened, clicked and bounced and at what time Combat “I didn’t receive that email” excuses with proof of email delivery About Everlytic Everlytic is an enterprise level email and sms marketing software solution. It allows you to build, […]
Manage your contractors with our fully integrated mobile app Ever been frustrated when trying to manage various contractors through several platforms, like phone calls, text messages, spreadsheets and emails? Well, we have…. So we built our 3rd Party Contractor Mobile App. Free from the Android Play Store, it is fully integrated with your automated workflows […]
The ‘New Account’ button is now a single button which you can use to create both Private Use and Business Use customers. How to Create a New Account Click the ‘New Account’ button in the main navigation bar. This opens the Customer Management module Within the ‘Customer Type’ section, use the drop-down list to select […]
Summary: A new Fast Allocation type has been added to the transaction allocation page – the Debtor Split Receipt. This allows an administrator to split a single bank account transaction across multiple debtors accounts. The new fast allocation type also offers support for foreign currency accounts. Allocation amounts may be entered in either the base currency […]
The customer sub-account view is one of the most used pages within the SOLID framework, and is an important tool in the arsenal of any support agent. The enhancements listed below help ensure that all Customer Support Agents have easy access to the critical customer information they need. List of Enhancements Tabbed navigation New Deleted […]