RCS-Communication is a professional ICT company with its origins in East Africa and is celebrating its 10th year of operations in South Sudan this year. The South Sudan entity focusses primarily on a range of Internet connectivity solutions to the Enterprise market that includes VSATs on various bands and service platforms as well as WiMAX and wireless PtMP networks.
Installations and support work is done across the country with technicians frequently traveling to remote locations, while some support functions are handled by staff that are based in Kenya, South Africa and Belgium. For this reason the business needs a central automated solution that can be accessed simultaneously by all employees. Furthermore, the solution needs to support current product offerings and enable them to grow the business in a scalable fashion.
How SOLIDitech can help RCS-Communication
SOLIDitech’s Business Automation platform, SOLID, answers the need by providing a SaaS (Software As A Service) solution. This means that SOLID can be accessed at anytime, and from anywhere.
Built on a central database, SOLID is made of extensible modules that automate operations from Lead Management to Provisioning, Billing and Collections. SOLID is an end-to-end business automation solution that scales easily.
As per Neil Das, RCS South Sudan’ Commercial Manager, “SOLID was chosen over other CRM options for its unique fit to the business and flexibility to implement processes that are particular to RCS’ operations. The project is currently in development phase and scheduled for implementation during Q4 2016.”
About RCS – Communication
RCS is a professional ICT (Information Communication Technologies) company for businesses and organisations looking for a service provider that understands the terrain, accepts responsibility for performance and ensures future-relevance for clients in a fast-changing world.
We offer a wide range of Internet Connectivity-, Networking-, Radio-, Energy Saving- and Mobile Satellite Solutions in partnership with selected suppliers and service partners.
RCS combines in-country experience across East- and Central Africa, offering international best practises and a proven track record for delivering projects in challenging environments to specification and within agreed timeframes.
For more about RCS-Communication, visit: http://www.rcs-communication.com/