Tickets

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How to Create Outages

How to Add Ticket Root Causes and Sub-Root Causes

How to Add Ticket Categories and Sub-Categories

Linking a Support Ticket to an Outage

Post Support Ticket Closure: The Customer Satisfaction Survey

How to Become a “Watcher” of a Ticket

How to Add a Reminder to a Ticket

How to Create a Sub Task

How to Update a Ticket

Ticket Analysis Report