Combat Collection Delays with Invoice Email Tracking
- Quickly and easily track which Invoice emails have been delivered, opened, clicked and bounced and at what time
- Combat “I didn’t receive that email” excuses with proof of email delivery
About Everlytic
Everlytic is an enterprise level email and sms marketing software solution. It allows you to build, track, optimise and manage campaigns and everyday communications across email, mobile and social channels.
Find out more on their website: http://www.everlytic.co.za/
How to View your Email Tracking Information
Once configured, you’ll be able to view tracking statistics for each mail sent within SOLID.
1. Within a Customer’s Account, click on the Messages tab:
2. Simply mouse over the status of the email you’d like to view the tracking information for to view a pop-up status message:
3. To see a detailed list of the status of each email sent within a batch, click on the coloured Status box. A pop-up will display with details of the communication, and a table below that will identify the delivery status for individual contacts:
Available Status Options and their meanings
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Email has been sent successfully |
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One or more emails has not been sent successfully |
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Email has been queued for sending |
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Email has been bounced due to either being registered as spam by the receivers spam filter, or due to an incorrect or non-existent email address |
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One or more email has bounced due to either being registered as spam by the receivers spam filter, or due to an incorrect or non-existent email address |
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Email has been opened by the receivers |
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One or more email has been opened by the receivers |
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A Link within the email has been clicked by the receivers |
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One or more links within the email has been clicked by the receivers |
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One or more email has failed in its sending |
Reports Available within Everlytic
Everlytic differentiates between ‘Bulk’ and ‘Transactional’ email.
- Bulk: Traditional Marketing emails sent to a targeted email list
- Transactional: Emails sent from within SOLID that are manually sent or triggered by workflows (these are the one’s we’re interested in)
To view your Transactional email reports:
1. Log into your Everlytic account
2. Enter your Transactional portal by clicking on the red Transactional icon in the top right hand corner of your account:
3. Click on the Reports icon on the left hand side navigation and selection ‘Transactions’:
4. From here you’ll be able to see a list of your Transaction Groups with some high level statistics:
5. To see a more detailed list of statistics and graphs, click on the email you want to know more about and in-depth information will display on the right hand side of the screen. Click on the ‘Detailed’ icon to see a graphical representation of your statistics:
6. The Detailed report displays almost anything you’d need to know:
- Filter by Date or Domain
- View/Export a variety of reports including: Opens, Clicks, Sends, Locations, Failed and Bounced
How to Set Up Everlytic/SOLID Integration
1. Sign up for an Everlytic account
Contact Everlytic through their website to sign up for their services and to set up an account: http://www.everlytic.co.za/contact-us/
2. Configure your SOLID account
Enter the below configurations into your SOLID instance:
EmailSettings:smtpserver smtp.analytic.com The outbound smtp relay server to use for sending email. EmailSettings:smtpport 25 The outbound smtp server port to use for sending email. EmailSettings:EnableSmtpCustomerMessageTracking y Enable API level message tracking. EmailSettings:EnableSmtpAuthentication y Enable SMTP sending authentication. EmailSettings:SmtpUsername EverlyticSMTPUsername Authentication for STMP services when using Everlytic delivery. EmailSettings:SmtpPassword EverlyticSMTPPassword Sending password when enabling Everlytic.
3. Configure your Everlytic Callback URL
Configure the Everlytic callback URL and details as per the below screenshot:
- Make sure to select ‘Sending Callbacks’
- Check Enable Callbacks
- Post to URL: https://<your-solid-server>/<your-solid-instance>/callback/everlytic/messagestatusupdate
- Check Transaction sent
- Check Transaction delivered
- Check Transaction failed
- Check Transaction opened
- Check Transaction link clicked
- Check Enable Bounce Callbacks and Post to URL: https://<your-solid-server>/<your-solid-instance>/callback/everlytic/messagestatusupdate