Tickets can be truly helpful to combat customer issues. But when they are too numerous to handle, they can become unmanageable. Tickets that have not been accepted start taking up space on your system, slowing it down to an unmanageable pace, affecting the rest of your work.
This is why SOLID has created a handy new feature that can automatically get rid of those pesky unwanted tickets in bulk! You can do this by configuring the Ticket Auto Update Management module. This allows you to specify a certain time period where unused tickets will automatically be deleted from the system after a specified time. Handy, right?
For more on this function visit this link.